Returns & Refund Policy

We want you to be completely satisfied with your purchase on Gifair. Our policies ensure you have a delightful shopping experience while giving you total peace of mind. Most items sold by Gifair are covered by the following comprehensive return and refund policies. If, in an unlikely situation you are not covered, please check our Returns & Refund Policy below.

<h5>1. Returns & Exchange</h5>
1.1 7 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our at service@staff.gifair.com within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

Special Notes:

a). Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Please contact us at service@staff.gifair.com.

b). After we have received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example, if the return shipping fee is 10 USD, we will refund the same amount of 10 USD to the customer. If our technical team determines the item is not DOA, we will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.

1.2 Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact us at service@staff.gifair.com with your order number and the product code (SKU number).

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). GiFair will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

1.3 30 Day Unconditional Refund Guarantee for Unopened & Unused Items

If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers’ responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount.

1.4 Several types of goods are exempt from being returned.

Perishable goods such as food, flowers, newspapers or magazines

Intimate or sanitary goods

<h5>2. Returns and Compensation Process</h5>

If you have any after sales issues, please contact us at service@staff.gifair.com and we will offer you a solution according to your case. We will confirm whether you need to return the item and to which address you may return.

This following section describes the processing time required upon receiving your returned item.

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:

- PayPal refunds may take up to 48 hours to process and appear in your account.

- Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Any products that are won or redeemed as part of an activity or competition on GiFair or any of our promotional channels are exempt from our Returns and Refund policy.

<h5>3. Shipping</h5>
3.1 Shipping cost:

You will be responsible for paying for your own shipping costs for returning your item which is not a result of GiFair error. Shipping costs are non-refundable. If it’s freight collect, the cost of return shipping will be deducted from your refund.

3.2 Shipping method:

If you are shipping an item over $35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

<h5>4. Changes to Return & Refund Policy</h5>

You can review the most current version of the Return & Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of the Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.